Our Commitment to you. Your privacy is important, and we want you to understand our practices with respect to gathering information from Mobil App users and the uses we make of that information. The Mobil App was developed by Mobil as the Data Controller to support the Smiles Driver Rewards program. We will safeguard the privacy of all non-public personal information you provide us. The personal information we collect about you comes from the following sources: Information we receive from you on applications or other forms, such as your name, address and telephone number; information about your transactions with Mobil service stations, such as transaction dates; locations; transaction amounts; and information we receive from you through the Mobil App, which may include but is not limited to your name, username, email address, password, geographic location, device address, type of device, your device's unique ID, the IP address session start and stop times, network status and information about the way you use the Mobil App, and any User Content (as that term is defined in the Mobil App Terms and Conditions).
Mobil and its affiliates may disclose any of the information that we collect to affiliates and nonaffiliated third parties as described below. We may disclose the information whether you are a current customer or former customer:
While using the Mobil App, Mobil may record information including, but not limited to, your geographic location, device address, type of device, your device's unique ID, the IP address session start and stop times, network status and information about the way you use the Mobil App ("device Information"). Your use of the Mobil App constitutes your consent to allow Mobil to process and record your device Information.
Mobil and its affiliated companies may retain personal information you provide for the duration of the services as long as is necessary to provide support related reporting and trend analysis. Individual transaction data will be securely stored according to Mobil’s data retention guidelines for transactional data.
Mobil uses commercially reasonable security measures to protect your User Content and your account information and has security measures in place to help protect against the unauthorized access of personally identifiable information under our control. We utilize both online and offline security methods, including firewalls, passwords, and restricted physical access to the places where your information is stored to help protect personally identifiable information. Mobil protects your information in a confidential and secure database, and maintains physical, electronic and procedural safeguards to help safeguard your non-public personal information. Mobil uses your non-public personal information to process your transactions, to enhance the Mobil Smiles experience with more efficient operations, product and service offerings, and to inform you directly about the Mobil Smiles program. As a Mobil Smiles member you will receive communications from us, such as information about Smiles features, Mobil service stations, Marketing Partner offerings and special promotions and loyalty rewards.
You Control What Non-Public Personal Information Retailers, Marketing Partners and Financial Institutions Receive for Marketing Purposes. As one of your Membership benefits, Mobil service stations in Guam or Saipan, our Marketing Partners, and the Financial Institutions whose products or accounts you have linked to your Mobil Smiles account may have special programs or promotions that can be earned or enjoyed by using Smiles. Mobil may share some of your non-public personal information so that you may take advantage of these programs. Mobil requires Mobil service stations in Guam and Saipan, Marketing Partners, and Financial Institutions to keep your non-public personal information confidential and secure. However, if you prefer that we do not disclose non-public personal information about you to nonaffiliated third parties, you may opt out, that is you may direct us not to share this information by informing us either by:
Guam Mobil Smiles Members:
Calling our Guam Mobil Smiles Customer Service Hotline toll free at 1-866-486-6696 or
Write to us at: Mobil Oil Guam Inc. P.O. Box 326549, Hagåtña, Guam 96932
Northern Mariana Island Mobil Smiles Members:
Call our Northern Mariana Island Mobil Smiles Customer Service Hotline toll free at 1-866-486-7751 or
Write to us at:
Mobil Oil Mariana Islands Inc., PMB 236 PPP, Box 10000, Saipan, MP, 96950
Once you have indicated your preference to opt out, you don't need to reconfirm your opt out preference annually. Of course, you may notify us in the same methods noted above to change your preference at any time. If you are an existing Mobil Smiles member who opts out, please understand that you may receive marketing offers directly from third parties that were already in production prior to receipt of your opt out notice. Please note that these third parties may maintain their own customer databases and may obtain your non-public personal information independently of Mobil.
Our marketing and service providers are under contract to perform specific services for Mobil Smiles program, including customer service, order fulfillment, transaction processing, fraud and risk management, marketing services, data processing and analysis. We require them to keep your non- public personal information confidential and secure, and we impose restrictions on their use of your non-public personal information for only the purposes for which it was shared.
Further, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information as well will not be shared with any third parties.
Unless otherwise noted, we are not responsible for the privacy and information security policies and practices of companies or organizations that may be linked to our websites. We encourage you to read the privacy policies and security practices of the companies or organizations reached through the links from our websites.
"Financial Institution" or "Financial Institutions" means the following: credit card issuers (and the associations with which they are affiliated, e.g., MasterCard International) whose credit card you have linked to your Mobil Smiles account.
"Marketing Partners" means a nonaffiliated party that is not part of the family of companies controlled by Mobil's affiliate, Exxon Mobil Corporation. Without limiting the generality of the definition, Marketing Partners include service providers that assist in servicing accounts such as maintaining database information, authorizing transactions, preparing promotional materials, responding to customer inquiries, and marketing firms such as modeling companies that assist in Mobil's marketing efforts. Marketing Partners also include outside companies selected by Mobil to develop special offers for Smiles members.
"Mobil Smiles" and "Mobil Smiles program" mean Mobil's proprietary drivers reward program in either Guam or the Northern Mariana Islands pursuant to which Mobil Smiles members are allowed to earn and redeem for rewards Mobil Smiles points.
"Mobil service station" means a retail service station located in either Guam or the Northern Mariana Islands and which is authorized by Mobil to participate in the Smiles program.
"Mobil Smiles member" means an individual who has enrolled in the Mobil Smiles program for either Guam or the Northern Mariana Islands by completing an application and complying with term and conditions set forth in the application. New enrollment may take up to six weeks for processing and registration.
Get your FAQs here or call our
Mobil Smiles Customer Service Hotline at